FC Copa Customer Service
Customer Service Contact Information
You may contact the Web Services Director (contact) for any questions or issues relating to this web site and services provided via the site (including payments, refunds, store, etc.).
Payment Types Accepted
FC Copa currently accepts payment by check or money order, payable to FC Copa, mailed to: FC Copa, 402 Main St, Suite 300, Metuchen, NJ 08840. We also offer online payment by credit card (VISA and MasterCard) for registration/tuition payments, online store purchases and donations.
Payment and Refund Policies
Annual Tuition Fees
The seasonal year runs from August 15th through May 31st for U8 through U14 and November 15th through July 31st for U15 to U20. Tuition is set for each team based on the costs associated with the functioning of that team for the full year (including but not limited to club and team administrative expenses, coaching and training, facilities fees, training and practice equipment and league registrations).
Tuition payments are due in three installments: the first installment to be accompanied within three (3) days of the date of offer with the acceptance of a position and the team’s paperwork; the second and third as defined in the letter of offer. Limited financial assistance in the form of payment plans and/or partial financial aid grants are available to those in need -- details and application procedures are available on request from the Vice President of Operations.
All tuition payments are non-refundable, with two exceptions: (1) the club terminates a player's membership for non-compliance with team and club rules and obligations, and (2) the player experiences a season-ending injury. If the club terminates a player’s membership, a pro-rated refund will be given based on the date of termination and team expenses already committed as of that date. In the event of a season-ending injury, a credit of any amounts paid above the pro-rated tuition as of the date the injury is reported to the club/team will be applied to the player's account for the next seasonal year. If the balance paid is less than the pro-rated amount, the balance due will be added to the player's account for the next seasonal year. No refund will be given for players who choose not to return.
Players who are not current with their tuition payments (as defined by the payment schedule outlined in the position offer letter) will not be allowed to participate in any activities with their team until their account is brought current. Players will be duly notified if/when this situation exists.
COPAwear (Uniforms and FC Copa Merchandise)
Due to the custom nature (screen printing, embroidery, sizing, etc) of these products, no refunds will be offered. A store credit or merchandise exchange will be available only in the case of damage or incorrect sizing (from that ordered) if noticed and reported at the time of receipt.
Refunds (less a processing charge of 5%) will be made for event payments if notice of cancellation is provided in writing no later than fourteen (14) days prior to the event.
Orders placed in the COPAwear online store by members will be delivered in person. Other orders, requiring shipping, will incur a shipping cost. In the event that merchandise which was shipped needs to be returned for exchange or store credit, no refunds or credit will be made for the original shipping costs. Return shipping (to FC Copa) will be paid by the purchaser.
Online security is provided using SSL (Secure Socket Layer) technology for all areas of the website with access protected by password. Credit card payment transactions are also secured using SSL via the AuthorizeNet ecommerce gateway.